Privacy policy

At RxWellnessHub ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Contact Information

RxWellnessHub
157 Domain Road, Papamoa Beach, Tauranga 3118, New Zealand
Email: support@ewellnesshub.co.nz

Information We Collect

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information
Order history
Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and tracking technologies
Referring websites and pages visited

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Manage your account
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional communications (where permitted by law)

Shipping and Order Fulfillment

We offer free worldwide shipping on all eligible orders.

Estimated delivery times are:

New Zealand: 5–10 business days
International Orders: 7–14 business days

To fulfill and deliver your orders, we may share necessary information with shipping carriers, logistics providers, and fulfillment partners.

Payment Information

Payments are processed through secure third-party payment providers.

We do not store or have direct access to complete credit card or payment account details. Payment information is handled according to the security standards of the payment processor used during checkout.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Personalize user experience
Measure advertising performance

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding:

New products
Special offers
Store updates
Wellness-related content

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at support@ewellnesshub.co.nz.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Analytics providers
Marketing service providers
Government authorities when required by law

All third parties are required to protect your information and use it only for authorized business purposes.

International Data Transfers

Because we serve customers worldwide, your information may be transferred, processed, or stored in countries outside your country of residence.

We take reasonable measures to ensure that personal data receives an appropriate level of protection regardless of where it is processed.

Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide services
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing activities
Withdraw consent
Request data portability

To exercise any of these rights, please contact us at support@ewellnesshub.co.nz.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take appropriate steps to remove it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us: