Shipping policy

Last Updated: June 2026

At RxWellnessHub, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how we process, ship, and deliver orders worldwide.

Contact Information

RxWellnessHub
157 Domain Road, Papamoa Beach, Tauranga 3118, New Zealand
Email: support@ewellnesshub.co.nz

Free Worldwide Shipping

We proudly offer FREE worldwide shipping on all eligible orders.

No minimum purchase is required unless otherwise stated during promotional periods.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional events, or holidays, processing times may be slightly extended.

Estimated Delivery Times

New Zealand Orders

Estimated delivery time:

5–10 business days after shipment

International Orders

Estimated delivery time:

7–14 business days after shipment

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Destinations

We currently ship to customers worldwide, subject to carrier availability and local import regulations.

In rare cases, we may be unable to ship to certain countries or regions due to legal, logistical, or carrier restrictions.

If we cannot fulfill your order, we will notify you and provide a full refund if payment has already been received.

Order Tracking

When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after shipment.

Tracking availability may vary depending on the destination country and shipping carrier.

Customs Duties, Taxes, and Import Fees

International orders may be subject to:

Customs duties
Import taxes
Value-added tax (VAT)
Other government-imposed fees

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated during checkout.

RxWellnessHub has no control over these charges and cannot predict their amount.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occur due to:

Customs inspections
Carrier disruptions
Weather conditions
Public holidays
Transportation issues
High shipping volumes
Events beyond our reasonable control

RxWellnessHub is not liable for delays caused by shipping carriers, customs authorities, or circumstances outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete shipping details are provided:

Delivery may be delayed.
Additional shipping fees may apply.
Orders may be returned or lost.

RxWellnessHub is not responsible for orders delivered to incorrectly provided addresses.

Please contact us immediately if you need to update your shipping information after placing an order.

Lost Packages

If your package appears lost during transit, please contact us at support@ewellnesshub.co.nz.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Investigation timeframes may vary depending on the carrier and destination country.

Delivered but Not Received

If tracking indicates that your package has been delivered but you have not received it, we recommend:

Checking around your property and mailbox.
Asking household members or neighbors.
Contacting the local delivery carrier.

If the package cannot be located, please contact us for assistance.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

Your order number
A description of the damage
Clear photographs of the package and product

We will review the claim and work toward an appropriate resolution.

Multiple Shipments

Depending on product availability, warehouse locations, or order size, items from the same order may be shipped separately.

If this occurs, you may receive multiple tracking numbers and deliveries.

Shipping Restrictions

We reserve the right to refuse shipment to any destination where delivery is prohibited by law, carrier restrictions, or operational limitations.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our operations, shipping partners, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us: